FAQ

FAQ - Frequently Asked Questions

Welcome to our FAQ section, where we've compiled answers to the most commonly asked questions about our products, services, and purchasing process. Whether you're looking to learn more about our game licenses, payment options, or how digital downloads work, this page provides clear and detailed information to make your experience as smooth as possible. Should you have additional questions or need further assistance, feel free to reach out to our customer support team – we're here to help!

If you have further questions, please don't hesitate to contact us through our contact form.

Frequently Asked Questions

Are you a real shop?

  • No, we are not a real shop. This website is based on a portfolio project called a case study.

What types of games and licenses does Seld Games offer?

  • Seld Games provides a wide selection of game licenses, credits, and digital content for various gaming platforms.

How does the purchase process for digital licenses work?

  • After purchase, you will receive an email with the digital license and activation instructions. Delivery is usually immediate after payment completion.

Are the purchased licenses permanent or time-limited?

  • Most of the licenses we offer are permanent and valid indefinitely. Details can be found in each product description.

What payment methods are accepted?

  • We accept various payment methods, including credit cards, PayPal, and other common online payment options.

Can I cancel my order or get a refund?

  • Digital content is typically non-refundable. For any issues, please contact our customer support.

How do I receive my license key after purchase?

  • License keys are sent by email to the address provided during the order.

Is my purchase secure, and how is my data protected?

  • We use secure payment systems and adhere to strict data protection policies to keep your information safe.

Can I use my purchased license key on multiple devices?

  • License usage may vary based on the conditions set by each game or platform provider. Please check the product description for details on license usage.

Does Seld Games offer discounts or special promotions?

  • Yes, we regularly have discounts and special promotions. Subscribe to our newsletter to stay informed about offers.

Can I gift purchased licenses or credits?

  • Yes, you can share digital licenses with friends or family by providing them with the license code.

What should I do if my license key doesn’t work?

  • If the license key doesn’t work, please contact our customer support. We’ll assist you in resolving the issue as soon as possible.

How can I reach customer support?

  • Our customer support team can be reached by email or through the contact form on the website. We strive to respond within 24 hours.

Contact form